Service Delivery and Report Use

1. Landing-page role

TruBond does not deliver services or reports directly. The final scope, price, milestones, required data, expected timeline and delivery mode appear in MyAccount before acceptance or payment.

2. No physical shipping by default

Relationship verification is a service, not a physical good. No physical shipment is included unless a signed scope expressly lists it. A future physical product must display product-specific shipping terms before purchase.

3. When work starts

Work begins only after MyAccount records a work-start event following scope acceptance, required identity or authority clearance, lawful-purpose approval, required documents or consent, the applicable payment milestone and internal case activation. Account creation, enquiry submission or payment authorisation alone does not necessarily mean investigation work has started.

4. Timelines

Displayed timelines are estimates unless the accepted scope states otherwise. Timing can depend on client response, document quality, lawful source availability, location, safety, third-party response, court or police restrictions, weather and field feasibility. Material delays and required client actions are communicated through controlled channels.

5. Delivery modes

• Customer-safe dashboard status or secure in-app summary.
• Time-limited, watermarked report access after step-up authentication.
• Scheduled secure review with an authorised representative.
• Physical-office review for a restricted report.
• Lawful delivery to an authorised legal representative.

Ordinary email and public messaging applications are not default report channels.

6. Report controls

• Access limited to the authorised account or recipient.
• Step-up authentication for sensitive reports.
• Recipient and case-reference watermark.
• New reports expire after 30 days; no public URL.
• Download and print rules disclosed before purchase.
• Access and export logging.
• A correction or supplement route for demonstrable factual error.
• Expiry and re-access rules stated in the scope.

7. Findings and limitations

“No adverse information found” means none was found within the approved scope and available lawful sources; it is not a guarantee that no adverse fact exists. “Inconclusive” is a valid outcome and is not itself service failure when the agreed work was performed competently.

8. Client use

Reports may not be published, sold, selectively altered, used for blackmail or treated as legal advice. Lawful disclosure to an advocate or authority may be permitted where consistent with the report classification and accepted terms.