Refund, Cancellation and Payment Information

1. Landing-page limitation

This website contains no payment link, gateway or billing form. Quotations, milestones, invoices, cancellations and refunds are handled through authenticated MyAccount under the terms shown before payment.

2. Information shown before payment

• Service scope and exclusions.
• Total price or quotation basis and applicable GST or taxes.
• Payment milestones.
• The event that constitutes start of work.
• Known non-recoverable third-party or field costs.
• Cancellation method.
• Refund calculation and expected processing time.

3. Milestones

A quotation may use 80% before work and 20% before final report access, but the accepted quotation controls. TruBond does not claim that every case uses the same structure.

4. Cancellation before work starts

If the customer cancels before work starts, the refundable amount is the amount received less any clearly disclosed, reasonable and actually incurred non-recoverable payment or compliance cost, subject to law. If the Company rejects a case without customer fault before substantive work, it will ordinarily refund unearned service fees.

5. Cancellation after work starts

The Company may retain the documented value of completed work and disclosed, actually incurred non-recoverable costs. The unearned balance is assessed fairly against the accepted scope and work record. One internal action does not create an automatic blanket forfeiture.

6. Misrepresentation or unlawful request

Enforcement and refund calculation are separate decisions. Materially false authority, forged material or an unlawful request may cause work to stop and access to be suspended. The Company may retain earned fees and recoverable costs and pursue provable loss or legal remedies. Unearned funds are not automatically forfeited unless law and a fair accepted term permit it.

7. Result dissatisfaction

An inconclusive or unfavourable lawful finding is not automatically refundable where the agreed work was performed. Non-performance, billing error or a material deviation from scope receives human review.

8. Duplicate and failed payments

Confirmed duplicate receipts are returned to the original method. Failed or pending transactions depend on gateway and bank confirmation. Never send card number, CVV, PIN, UPI PIN, OTP or banking password to support.