Lawful Use and Relationship Investigation Policy

1. Situations the service may assess

• Pre-marital identity and matrimonial-profile authenticity.
• Concealed marriage or material relationship facts.
• Catfishing and romance-scam concerns.
• Suspected infidelity where lawful sources and methods are available.
• Concerns that a person may be a gold digger or may be entering or ending a relationship mainly to obtain money or property.
• Financial-intention indicators based on lawful evidence, not protected financial records.
• Post-breakup harassment or safety concerns, with appropriate emergency, police or legal routing.
• Defined unanswered questions where investigation is necessary and proportionate for factual closure.

Acceptance of a request is never a judgment that the concern is true.

2. Mandatory client declarations in MyAccount

A prospective client must state their real identity and relationship to the matter, the specific lawful purpose, intended report use, source and lawfulness of supplied information, claimed consent or authority, relevant police/court/divorce/custody/protection proceedings, and any immediate risk of harm.

The Company may verify these statements, require KYC or supporting authority, narrow the request or reject it. A declaration alone does not guarantee acceptance.

3. Prohibited requests and methods

• Phone tapping, call/SMS/message interception or private-chat access.
• Hacking, spyware, RATs, password or OTP theft, account takeover or device cloning.
• Unofficial CDR, telecom subscriber, bank, tax, travel, immigration, government or restricted-database access.
• Intimate-space recording, voyeurism or sexual-media collection.
• Stalking, repeated unwanted following or harassment.
• Unlawful GPS, SIM, device or precise-location tracking.
• Impersonation, unlawful pretexting, forged authority or fake identity documents.
• Threats, blackmail, coercion, extortion, entrapment or evidence fabrication.
• Defamatory publication, doxxing, revenge or public shaming.
• Discrimination based on protected or irrelevant characteristics.
• Access to a child’s data without verified authority and enhanced review.
• Any method the Company cannot perform lawfully, safely and proportionately.

4. Potentially lawful sources and methods

Depending on an approved scope, work may use client-provided material with provenance, consent-based verification, publicly available information, direct lawful interviews, authorised document verification and proportionate observation where legally permitted. Exact methods remain subject to internal approval and are not promised in advance.

5. Report restrictions

Reports are confidential decision-support material. They may not be altered to mislead, published online, sold, used for threats or harassment, or represented as a police, court or government certificate. A report is not a finding of guilt and may include limitations or inconclusive findings.

6. Refusal, restriction and safety action

The Company may request clarification or KYC, narrow scope, pause, reject or terminate a request. Automated controls may flag risk or temporarily contain activity; a trained authorised reviewer makes substantive decisions except immediate technical containment.

Where information indicates a credible imminent threat or suspected offence, the Company may preserve relevant records and use a lawful safety or legal process. It does not disclose information merely because of an unverified allegation.

7. Emergency

TruBond is not an emergency service. A person facing immediate danger should contact 112 or the appropriate police or emergency service. Emergency guidance must not be delayed by an investigation request.