Contact, Grievance and Security Reporting
Use the correct channel and keep case facts, identity documents, evidence and payment secrets out of public email and social media.
1. Official contact
- Email: trubond@bharatsurakshagrid.com
- Phone: +919187202997
- Address: No 27 KNO 314, 1st Floor, 3rd Cross, Anandapura, Krishnarajapuram, Bangalore North, Bangalore - 560036, Karnataka
- Support hours: Monday–Friday, 10:00–17:00 IST, excluding declared holidays
2. Use the right route
| Need | Correct route | Do not send initially |
|---|---|---|
| General TruBond question | Public email or phone | Target identity, evidence or intimate data |
| Start or manage a case | Authenticated MyAccount | Case facts by public email or social media |
| Payment or refund | MyAccount billing request | Card, CVV, PIN, OTP or banking password |
| Privacy request | Email with subject “TruBond Privacy Request” | Excessive identity documents |
| Grievance or appeal | Email with subject “TruBond Grievance” | Public posts containing case facts |
| Security vulnerability | Email with subject “TruBond Security Report” | Real customer data or public exploit details |
| Court or police request | Ask for the dedicated legal-request route | A request to an ordinary support agent |
3. Acknowledgement targets
These are service targets and do not limit statutory rights: ordinary support, payment, privacy and grievance requests are normally acknowledged within two working days; a responsible vulnerability report within one working day. Urgent safety matters are directed immediately to 112 or the appropriate authority.
4. Grievance handling
The Company assigns a ticket, verifies identity proportionately, separates the reviewer where practical, records evidence and reasons, and provides an outcome or status update. One internal escalation may be requested. This does not restrict consumer forums, courts, police, regulators or mandatory remedies.
5. Responsible security reporting
Include the affected URL or function, observed behaviour, time and non-sensitive reproduction detail. Do not access more data than necessary, retain customer data, disrupt the service, demand payment through threats or publish an active vulnerability before a reasonable remediation process.
To protect you and the person concerned, this page deliberately contains no message box or upload control. Start case intake only in MyAccount.
6. Emergency
For immediate danger, violence, self-harm risk, abduction or active crime, call 112 or the appropriate local authority. TruBond is not an emergency service.